With 20+ years of experience in healthcare, including 14+ years dedicated to hospital quality management, accreditation, clinical audits and healthcare operations, Mrs. Sapna A.K. Pankaj brings a unique combination of clinical expertise, hospital administration and quality management to healthcare organizations.
She holds an MBA in Hospital & Healthcare Management from Symbiosis International University, Pune, an M.Sc. in Clinical Psychology, and a B.Sc. in Biochemistry, with a GNM background. She is also pursuing a Ph.D. in Clinical Psychology. Her professional training includes NABH implementation, clinical audit, continuous quality improvement and Internal Quality Auditor programs.
Her expertise covers NABH accreditation and implementation, Quality Management Systems (QMS), hospital operations, clinical and non-clinical audits, quality indicators, policy and SOP development, regulatory compliance, staff training and quality improvement projects. She has worked across HCO, SHCO and ECO NABH frameworks, along with CGHS and ECHS requirements.
An experienced healthcare professional with 10+ years of hospital experience, specializing in Infection Prevention & Control, nursing operations, patient safety and NABH quality practices. As an Infection Control Nurse at VY Hospital, he brings hands-on expertise in HAI surveillance, infection control audits, staff training, biomedical waste management and clinical protocol implementation. His background in nursing supervision further strengthens his ability to support hospitals in building safe, compliant and quality-focused healthcare systems.
Bhaminee Usendi is a healthcare quality and hospital administration professional with 9+ years of experience in hospital quality management, NABH/NABL accreditation, patient safety, clinical and internal audits, quality indicators, SOP development, CAPA, RCA, staff training, and continuous quality improvement.
Currently serving as Quality Manager at VY Hospital, Raipur, she leads hospital-wide quality management systems and NABH compliance, including quality indicators, audits, QIPs, patient safety initiatives, infection control monitoring, committee coordination, documentation, and staff sensitization.
Her professional experience also includes roles at KIMS Hospital and Raipur Institute of Medical Science, where she contributed to accreditation readiness, quality improvement, hospital administration, audit management, TAT monitoring, preventive maintenance, infection control, biomedical equipment monitoring, and regulatory compliance.
